Alex-alexa Reviews

I really had a very bad service and once i requested to speak to the manager she was so rude and screaming at me... I just couldn't believe that this was the manager... i will never ever buy something from them!

I ordered two pairs of shoes for my son. The first were the correct size but the second were not. The company make you jump through hoops to sort out a return, including not issuing a refund “until they receive the return”. (Unless I want to keep a useless pair of shoes for 25% off - bargain!). They have made the mistake and whilst I have no issue returning the shoes (given that I have no use for them), many customers on Trustpilot have reported not receiving a refund, which naturally concerns me greatly. I wouldn’t personally recommend this company and certainly wouldn’t order from them again. I would urge anyone to use PayPal however to give them some recourse should they encounter similar problems.

Further to the above, I understand why other people have previously had issues with refunds. They sent me a prepaid return label for a Coventry address but via PayPal insist that the parcel needs to go to a London address. I only have one pair of shoes but they need to be in two different locations. What a joke! Avoid.

Update: They’ve had the parcel back for a week now and still no refund. I’m having to chase the refund with PayPal now. Please save yourself the bother and buy elsewhere.

Resolution: I’ve received a refund from PayPal (who found in my favour). This joke of a company said that I’d have to wait 3/4 weeks for a refund, whilst they send it back from Coventry to Sweden! Thankfully, I paid with PayPal and with the proof that they’d received it at Coventry, it was enough that they could close the case and issue the refund. BE WARNED!

My first time ordering from this company and last. I ordered a trike for my 3 year old daughter’s birthday I mailed and asked them if it would arrive on time and was told yes as it is 3-5working days shipping time to Ireland
I ordered on Sunday my daughter’s birthday is Saturday which gave 5 working days
It won’t arrive until Tuesday evening , I sent a message which was read and not replied to
Now I’ve to try to explain to my 3 year old why she has no present on her birthday
I’m absolutely devastated and clearly this company does not care at all about their customers

Hello guys I just received my parcel 10 minutes ago
I ordered 3 article from dsquared ,but I received only 2...
I don't know what to do ..

I ordered a pair of shorts for my son and they were too small I returned them tracked the parcel it arrived back to them on may31 it’s now June 14 and no refund back into my account and no reply to my emails do not use this company

I have ordered from Alex and Alexa in the past and always been really happy with customer services. However, I purchased 2 pair of Nike trainers and returned 1 pair (too small). The were return delivered to Alex & Alexa on 27th May and I haven’t had a refund or a response to my enquiry via your website.

First time customer. Very satisfied with the experience (delivery and quality of products). Delivery takes a few days (across Europe), but carrier (UPS) lets you define the type of delivery (home or holding point).

My order arrived on time and was well-packaged. Their prices are reasonable and they provide good discounts. I found their customer service to be prompt and friendly.

I bought from here last week in good faith. We were excited to review this bedding for my daughters rooms.

Unfortunately if was never sent to us or received. The company y have been awful with corresponding.

I will never know if they actually sent the item but the company are mistrusting and deceitful.


My bank had ask do open a bank dispute with the company which I can only do when 14 days have passed.

A very nice wooden baby walker, happy with it